ClassPass: Fitness, Spa, Salon

I live in differently locations and this has allowed me to add much more variation and exercise to my life at much simplicity.

The app is ok, but half the wellness places in Copenhagen, Denmark have no available bookings for sauna/massage/wellness venues. If you go to the official website of the same places, they have plenty of open spots. It gives an impression that they are “inflating” the number of available places in Copenhagen ClassPass to not feel so empty. Otherwise it is just yoga venues…

I have been happy to get to know different studios, but this is why I’m planing to cancel my membership: - Too few slots for the studios, need to book 1 week in advance - Your cancellation policy is way too rigid - Too expensive - No real customer service only a chatbot - Limited variety of workouts

Elsker at jeg altid kan finde en træning der passer mig. Og wellness!

It’s been 3 days where I have not been able to book my yoga classes. They say they have a technical error but they don’t fix it. I had to pay 16 euros directly to the studio I wanted to go to because I couldn’t use my credits. I asked them to refund me the equivalent of 16 euros to credits and they will not even do that. I have 26 credits frozen in my account that I can’t use because they don’t solve the issue. I’ve been in contact with them several times on email, social media and their chat, that they just keep bouncing me back and forth to each other. Such a joke!

rip off

I downloaded the app from the App Store as an Apple user, and although I entered my card details, the subscription did not appear in my subscriptions on my phone. This makes it impossible for me to manage the subscription or track any payments related to it. When I logged in, I didn't press the "pay" button, and I only entered my card information to access the app. I never received any notification that I would be charged, and, as of now, I got charged for 89$!!! The whole subscription process is unclear, and I’m so disappointed :(

Classpass works fine till you need support. The customer support experience is the worst I have ever seen. You are forced to talk to the bot, which gives you links that don’t work. Finally after navigating the auto replies, if you manage to get on the line for an agent, there’s no real estimate of how long it would take. If you get on a chat after an hour of wait, the agents themselves are not responsive. Think of this as an 3 hour chore if you want to do anything to get support from them

They give you credits for a free month and then once you try a place they black it out and tell you you can’t use credits there and have to upgrade. THEN they won’t roll over the unused credits… total scam.

Had an issue signing up through a friend link. Customer support gave me unclear directions that resulted in me not being able to utilize the referral code, and refused to assist in any way.