ClassPass: Fitness, Spa, Salon

They canceled my membership without notice and took my 15 remaining credit…

Nice app to help me keep my training when traveling. Nice communication with customer service!

I didn’t choose any membership program, just downloaded it and looked for where has exercise classes, but the app automatically subscribe the membership and deducted the membership fee, I didn’t realized until I receive the bill, that’s really awful and feel worse. Same thing happed to my friend, too.

rip off

I downloaded the app from the App Store as an Apple user, and although I entered my card details, the subscription did not appear in my subscriptions on my phone. This makes it impossible for me to manage the subscription or track any payments related to it. When I logged in, I didn't press the "pay" button, and I only entered my card information to access the app. I never received any notification that I would be charged, and, as of now, I got charged for 89$!!! The whole subscription process is unclear, and I’m so disappointed :(

Classpass works fine till you need support. The customer support experience is the worst I have ever seen. You are forced to talk to the bot, which gives you links that don’t work. Finally after navigating the auto replies, if you manage to get on the line for an agent, there’s no real estimate of how long it would take. If you get on a chat after an hour of wait, the agents themselves are not responsive. Think of this as an 3 hour chore if you want to do anything to get support from them

They give you credits for a free month and then once you try a place they black it out and tell you you can’t use credits there and have to upgrade. THEN they won’t roll over the unused credits… total scam.

Had an issue signing up through a friend link. Customer support gave me unclear directions that resulted in me not being able to utilize the referral code, and refused to assist in any way.

I tried to reactivate my account since I used it years ago. Unfortunately even though I had help they needed the last four digits of an old card I used. With the years passing that I actually used the app I cannot provide that. Do yourself a favor and don’t try to reactivate after years of not using.

Be aware with this app. They charged me $48 for my free trail sessions. They gave me free trial but charged me that much, feels unfair and tricky.