UPS

So the delivery was missed. Instead of leaving they say they will try next business day. 2 business days later and still not arrived. Here’s the best bit. In order to provide alternate delivery instructions you need a profile but both the app and website crash and say try again later. The last straw and probably what will make them stand out as the worst ever? The email us link insists you log in but you can’t create a profile because it crashes. So in short, just wait and we will deliver when we get to it and you can’t contact us to query it anyway. Dogs.

The whole UPS sites are so hard to use, I looked through the whole app and website to try to add specifications to my delivery options, and something so simple where in other delivery companies is so easy to add I couldn't find a way to do it with UPS. If you want to contact them for help the page never loads. If you want to change something the page doesn't load. Hopefully I will never have to use UPS.

Just plain buggy, keeps saying “we’re experiencing technical issues” when I try and add my address and do other actions. Obviously your tech team don’t know how to do their job.

The worst delivery service ever. Very irresponsible delivery persons. Don’t trust, don’t waist your time.

Yeah. It’s a pity but the functionality in the App and also online is less than satisfactory as is the call centre support. It’s unfortunately been a pain to deal with UPS recently in the EU 😞. Key pieces of functionality doesn’t work.

Well the app has definitely improved. But the couriers don’t bother to scan often enough eg. when an item is out for delivery. So all you get is delivery by 19:00 and not a window. This crappy company will detain you for the entire day.

I don’t know what everyone else is complaining about, it does what it says it does: tracks UPS delivery. Not sure what more you could want?

Most features just opens a website within the app or redirects you to a web browser. Contacting support is one of the worst experiences. Was waiting for someone to pickup for 20 mins, finally got someone to pickup just for them to hang up on me 3 seconds into the call because they couldn’t hear me. The app told me that my goods were still waiting to be approved and cleared. then suddenly out of no where i get a notification saying it was delivered. luckily i had someone at home to pick it up. Just hope to never go through UPS again. makes AUSPost feel like a champion.

If your signing up a account to further track your parcel don’t bother,it’ll just show the same info as using google search. So now I’ll have to call them,rubbish app and company too. Had my parcel for weeks now

This app is no longer loading on any of my devices. You get a white screen before it crashes