Apple Support

We’re here to help

Published by: Apple

Description

Need help? Get the support you need for the Apple products you love — all in one place. Apple Support gives you personalised access to solutions for all of your Apple products and services. Find out how to manage your subscriptions, reset your Apple Account password and more. Chat with us to troubleshoot an issue, or get guided, step-by-step solutions to resolve it yourself. And if you decide to visit the Genius Bar or an Apple Authorised Service Provider, Apple Support can help you find a nearby store to book a reservation.
Note: The Apple Support app, AppleCare plans, and certain features of the app and/or AppleCare plans are available only in selected countries or regions.
You are not required to purchase an AppleCare+ plan to use the Apple Support app. If you purchase an AppleCare+ plan, payment will be charged to your Apple Account at the confirmation of purchase. For monthly or annual payment plans (if available in your country or region), your account will be automatically charged within 24 hours prior to the end of the current billing period. You can manage your monthly or annual payment plan by going to your account settings on your device after purchase. Rules, restrictions, terms and conditions apply to all AppleCare+ plans. To view the AppleCare+ plan Terms and Conditions (if any) sold by region see apple.com/legal/sales-support/applecare/applecareplus/. All AppleCare+ plans can be cancelled at any time in accordance with the AppleCare+ plan Terms and Conditions. If you purchase AppleCare+ with Theft and Loss in Australia, your Terms and Conditions can be found at apple.com/au/legal/sales-support/applecare/applecareplus/au/tl/. See apple.com/legal/privacy for the Apple Privacy Policy.
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Apple Support FAQ

  • Is Apple Support free?

    Yes, Apple Support is completely free and it doesn't have any in-app purchases or subscriptions.

  • Is Apple Support legit?

    🤔 The Apple Support app's quality is mixed. Some users are satisfied, while others report issues. Consider reading individual reviews for more context.

    Thanks for the vote

  • How much does Apple Support cost?

    Apple Support is free.

  • What is Apple Support revenue?

    To get estimated revenue of Apple Support app and other AppStore insights you can sign up to AppTail Mobile Analytics Platform.

User Rating

3.73 out of 5

139 ratings in New Zealand

5 star
73
4 star
20
3 star
13
2 star
2
1 star
31
Ratings History

Apple Support Reviews

sisifa moeaki

sisifa moeaki on

New Zealand

sisifa moeaki

Love this app!

NZ_person on

New Zealand

This app is extremely helpful It connects me with real time people, and It’s easy to find my local service centre to get my phone fixed when needed. This app is easy to use and very quick I can schedule call back appointment’s or call them by the app. However I would like to see this app updated with new features.

Rejects my phone number

LordGnarts on

New Zealand

I can’t contact support

Why

how iz it takin on

New Zealand

How to redeem Apple Card

Issue with MacBook Air

Chipstah on

New Zealand

Glad I downloaded this app. Had an issue with MacBook Air 2020 time/date not updating automatically. Helpdesk was very helpful and resolved the issue straight away.

Love Apple

parisiscool123 on

New Zealand

Everytime I ask for help Apple is always there and they never get tired of me either😭 the staff are literally amazing and try everything in their power to help dispite more issues appearing. I seriously love Apple support they really do give the best support❤️

you broke me

mizzwahh on

New Zealand

this apple is not supporting me they broke me totally ruined of this

Apple Support

ShortGuest on

New Zealand

Hi everyone, I know that sometimes Apple Support may not be reliable. But it’s really the opposite! All the staff are so welcoming and kind to whoever they talk to, they give all the support they need. One of the staff even left me a voicemail saying if we could reconnect because our call got cut off. Normally staff never call back, but today is the best call of my life from Apple. It just gave me so much joy getting a message asking if I needed more support. I really advise that you use Apple support when you need it! Thank you so much for all the help and support!

Another push away

Karlostrum on

New Zealand

This app is trying to push you as far away from support. It’s like a maze trying to actually get help and the barriers they put in place are cleverly designed to make you want to give up. It’s a scam app.

Speaker fault

bdbjnb on

New Zealand

Due to software problem my normal speaker stop working and using loud speaker for answering the phone. Coming same problems in other iphone 12 software

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App Info

Category
Utilities
Publisher
Apple
Languages
Spanish, German, Bulgarian, Czech, Chinese, Korean, Croatian, Danish, Slovak, Finnish, French, Greek (modern), Hungarian, Indonesian, English, Italian, Japanese, Dutch, Norwegian Bokmål, Polish, Portuguese, Romanian, Russian, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Arabic
Recent release
5.10 (1 month ago )
Released on
Jan 30, 2023 (2 years ago )
Last Updated
3 weeks ago
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