du

Dubai being such an international city people would expect that the apps should work flawlessly. But as soon as you are out of UAW this app does not allow you to pay the bills and you end up paying fines. Please address this.

This company has the worst customer service which is reflected is this clunky and confusing app. I used this app to talk to their online support to cancel my account. They direct me to send an email. I send an email, the response is to use the app. Completely incompetent.

Takes so long to open the app. Always crashed!! Popr customer service!!

Shocking service in the store and via management follow ups - never calls back - close complaints with out follow through - just from my experience that’s recorded already

Be ware of the dirty trick Du is doing. I was away on a business trip. Du rep contacted me since my plan was about to expire. He scheduled an attendance / service - I asked to continue with same plan. Service person had convinced my wife to sign for one more contract with higher fees - that i did not ask for. And now - very convenient for Du- 2 accounts to pay for; in single line

all time

Excellent service

I am unable to my active devices that i have bern using with my account like which iphone and airpods when ie will the contract end

I paid 140.dhs for credit. Bank deducted from me and I never got the credit. I tried to raise a complain. I sent the bank statement like 5 times on email and they keep replying asking for the bank statement. Messy, will charge you like this and make it seem so hard and complicated to reach them and solve an issue. I’m in utter shock…

Very unfriendly