Lufthansa

Terrible check in experience at Paris CDG. incompetent and unfriendly Lufthansa staff. As a Wheelchair passenger I was treated like a second class citizen. Do better Lufthansa!

Unfortunately the Log-In does not work. I called support and they told me it’s a common problem and there is nothing they can do…

This was my first time to travel on Lufthansa, and it was an amazing journey!

Super service

Wont send password reset to email as states. Countless people have same issue. Zero stars

Please help me if anyone knows where to escalate this below issue to their higher authority Muhsina fathima Booking ID 2LNTIF 25th april Lufthansa LH-4405) Dear Sir ], I am writing to formally file a complaint regarding the unacceptable treatment I received during my recent flight with Lufthansa on April 25th, 2024, from Calgary to Dubai via Frankfurt. My booking reference is 2LNTIF Upon arrival at the airport at 1 pm, I encountered several issues that significantly impacted my travel experience, particularly as I was traveling with my one-month-old baby. Firstly, upon presenting my passport and documents, I was informed by the staff that I needed to show a return ticket. Despite promptly booking one online and providing the details, I was made to wait for 45 minutes with no assistance, only to be told that there was an issue entering details from Frankfurt due to a mistake from Dubai’s side. This delay caused unnecessary stress and inconvenience. Furthermore, I was assured by the staff member that my bassinet seat had been allocated and that I simply needed to collect my boarding pass. However, upon boarding the flight, I was directed to a regular seat in the middle of a row, despite explicitly requesting a bassinet facility seat due to my health issues post-delivery. The cabin crew member I approached regarding this matter displayed a lack of empathy and failed to assist me adequately. Despite my desperate situation, with my baby crying and feeling overwhelmed, the crew member simply apologized and did not make any effort to rectify the situation. This experience was not only distressing but also unacceptable, as it compromised the safety and comfort of both myself and my infant. As a paying customer, I expected better treatment and assistance from the airline staff. Therefore, I kindly request a thorough investigation into this matter and appropriate action to prevent similar incidents from occurring in the future. Additionally, I would appreciate compensation for the inconvenience and distress caused during this ordeal. I look forward to your prompt response and resolution of these issues. Sincerely, Muhsina fathima Feel free to customize it further to fit your specific situation and preferences.

Love the way they treat

Best air app ever. Very detail

Missing flights is part of flying, I realize that but to have a Lufthansa plane land 40 minutes late and then have someone not take us to the gate when we have 40min to make it was ridiculous. My father is a senior and needed special help. Luckily, Chun was there, and was marvellous in helping us book a flight the next day. Lufthansa’s staff is wonderful for the most part but the organizational skills need tremendous work. you could’ve saved a lot of money and travellers stress with just some better communication. Again, thank you Chun for all your excellent work. Sean jenic 4y076 flight# to Calgary Ivan jenic

Not yet able to create an account. Still waiting for your email with a link to confirm my registration. Tried to reach your virtual assistant but “technical turbulence” message followed. Disappointing! Expected more from Lufthansa :((