Unacceptable check in at CDG
Terrible check in experience at Paris CDG. incompetent and unfriendly Lufthansa staff. As a Wheelchair passenger I was treated like a second class citizen. Do better Lufthansa!
Lufthansa
Check-in, Boarding & Flying
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Description
Book flights, reserve seats and manage your boarding passes – the Lufthansa app offers you all this and much more. The Lufthansa app: your mobile travel companion for smooth and seamless journeys with Lufthansa Group Network Airlines.
With push notifications and real-time flight information, relevant flight status updates and offers will be sent directly to your smartphone. This way you’ll be up to speed throughout your entire flight.
The Lufthansa app keeps you informed during your journey, from the moment you book your flight to when you arrive and even after you have landed, ensuring everything runs as smoothly as possible. With your personal profile, you can conveniently manage your data and personalized services.
In short: With the Lufthansa app, you’re well taken care of during your travels.
The key features of the Lufthansa app:
Before the flight
• Book flights, reserve seats and add baggage: Book your desired flight and rent a car if you need to. You can also reserve or change your seat and add extra baggage.
• Online check-in: Use the Lufthansa app to check in for all flights operated by Lufthansa Group Network Airlines. You will receive your digital flight ticket on your smartphone and can conveniently access your mobile boarding pass from the app.
• Travel ID and Lufthansa Miles and More: With the new digital wallet, you can store multiple payment methods in your Travel ID account, allowing for seamless and easy payment any time and from anywhere. Use your Travel ID or Lufthansa Miles & More login for personalized services. For a greater level of convenience, you can save your personal information in the Lufthansa app.
• Real-time information and flight status: Your personal travel assistant provides you with important flight details and updates about your trip starting 24 hours before your flight departure. You’ll receive push notifications for check-in and the flight status and any gate changes will be displayed clearly on your home screen. This way you are able to keep track of your flights and prepare for them accordingly so you can start your trip feeling as relaxed as possible.
During the flight
• Flight ticket and onboard services: With the Lufthansa app, you always have your mobile boarding pass and onboard services at your fingertips – even when you’re offline. Access all relevant flight information as needed and always stay informed about any changes, without having to ask the flight crew.
After the flight
• Track baggage: Your digital travel companion is still there to support you even after you’ve landed. Conveniently track your checked-in baggage in the smartphone app and stay informed about the next parts of your journey.
The Lufthansa app is the complete solution for a smooth travel experience. Conveniently book your flights and rental cars via the app, receive automatic notifications and updates about upcoming flights, and manage your personal data conveniently on the go.
Download the Lufthansa app now and enjoy your trip! Your personal travel assistant is there for you before, during and after your flight.
Find out about our flight offers at lufthansa.com and follow us on Instagram, Facebook, YouTube and X to stay up to date with the latest news.
If you have any questions or need support, please do not hesitate to contact us. You can get in touch with us at lufthansa.com/xx/en/help-and-contact.
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With push notifications and real-time flight information, relevant flight status updates and offers will be sent directly to your smartphone. This way you’ll be up to speed throughout your entire flight.
The Lufthansa app keeps you informed during your journey, from the moment you book your flight to when you arrive and even after you have landed, ensuring everything runs as smoothly as possible. With your personal profile, you can conveniently manage your data and personalized services.
In short: With the Lufthansa app, you’re well taken care of during your travels.
The key features of the Lufthansa app:
Before the flight
• Book flights, reserve seats and add baggage: Book your desired flight and rent a car if you need to. You can also reserve or change your seat and add extra baggage.
• Online check-in: Use the Lufthansa app to check in for all flights operated by Lufthansa Group Network Airlines. You will receive your digital flight ticket on your smartphone and can conveniently access your mobile boarding pass from the app.
• Travel ID and Lufthansa Miles and More: With the new digital wallet, you can store multiple payment methods in your Travel ID account, allowing for seamless and easy payment any time and from anywhere. Use your Travel ID or Lufthansa Miles & More login for personalized services. For a greater level of convenience, you can save your personal information in the Lufthansa app.
• Real-time information and flight status: Your personal travel assistant provides you with important flight details and updates about your trip starting 24 hours before your flight departure. You’ll receive push notifications for check-in and the flight status and any gate changes will be displayed clearly on your home screen. This way you are able to keep track of your flights and prepare for them accordingly so you can start your trip feeling as relaxed as possible.
During the flight
• Flight ticket and onboard services: With the Lufthansa app, you always have your mobile boarding pass and onboard services at your fingertips – even when you’re offline. Access all relevant flight information as needed and always stay informed about any changes, without having to ask the flight crew.
After the flight
• Track baggage: Your digital travel companion is still there to support you even after you’ve landed. Conveniently track your checked-in baggage in the smartphone app and stay informed about the next parts of your journey.
The Lufthansa app is the complete solution for a smooth travel experience. Conveniently book your flights and rental cars via the app, receive automatic notifications and updates about upcoming flights, and manage your personal data conveniently on the go.
Download the Lufthansa app now and enjoy your trip! Your personal travel assistant is there for you before, during and after your flight.
Find out about our flight offers at lufthansa.com and follow us on Instagram, Facebook, YouTube and X to stay up to date with the latest news.
If you have any questions or need support, please do not hesitate to contact us. You can get in touch with us at lufthansa.com/xx/en/help-and-contact.
Screenshots
User Rating
4.69 out of 5
7,110 ratings in Canada
5 star
5,774
4 star
911
3 star
187
2 star
54
1 star
184
Ratings History
Reviews
Log In fail
Unfortunately the Log-In does not work. I called support and they told me it’s a common problem and there is nothing they can do…
Lufthansa is an amazing airline
This was my first time to travel on Lufthansa, and it was an amazing journey!
Lufthansa lower
Super service
Absolute Junk App
Wont send password reset to email as states. Countless people have same issue. Zero stars
Complaint
Please help me if anyone knows where to escalate this below issue to their higher authority Muhsina fathima Booking ID 2LNTIF 25th april Lufthansa LH-4405) Dear Sir ], I am writing to formally file a complaint regarding the unacceptable treatment I received during my recent flight with Lufthansa on April 25th, 2024, from Calgary to Dubai via Frankfurt. My booking reference is 2LNTIF Upon arrival at the airport at 1 pm, I encountered several issues that significantly impacted my travel experience, particularly as I was traveling with my one-month-old baby. Firstly, upon presenting my passport and documents, I was informed by the staff that I needed to show a return ticket. Despite promptly booking one online and providing the details, I was made to wait for 45 minutes with no assistance, only to be told that there was an issue entering details from Frankfurt due to a mistake from Dubai’s side. This delay caused unnecessary stress and inconvenience. Furthermore, I was assured by the staff member that my bassinet seat had been allocated and that I simply needed to collect my boarding pass. However, upon boarding the flight, I was directed to a regular seat in the middle of a row, despite explicitly requesting a bassinet facility seat due to my health issues post-delivery. The cabin crew member I approached regarding this matter displayed a lack of empathy and failed to assist me adequately. Despite my desperate situation, with my baby crying and feeling overwhelmed, the crew member simply apologized and did not make any effort to rectify the situation. This experience was not only distressing but also unacceptable, as it compromised the safety and comfort of both myself and my infant. As a paying customer, I expected better treatment and assistance from the airline staff. Therefore, I kindly request a thorough investigation into this matter and appropriate action to prevent similar incidents from occurring in the future. Additionally, I would appreciate compensation for the inconvenience and distress caused during this ordeal. I look forward to your prompt response and resolution of these issues. Sincerely, Muhsina fathima Feel free to customize it further to fit your specific situation and preferences.
Best one
Love the way they treat
Excellent
Best air app ever. Very detail
Missed flight
Missing flights is part of flying, I realize that but to have a Lufthansa plane land 40 minutes late and then have someone not take us to the gate when we have 40min to make it was ridiculous. My father is a senior and needed special help. Luckily, Chun was there, and was marvellous in helping us book a flight the next day. Lufthansa’s staff is wonderful for the most part but the organizational skills need tremendous work. you could’ve saved a lot of money and travellers stress with just some better communication. Again, thank you Chun for all your excellent work. Sean jenic 4y076 flight# to Calgary Ivan jenic
Not able to create an account
Not yet able to create an account. Still waiting for your email with a link to confirm my registration. Tried to reach your virtual assistant but “technical turbulence” message followed. Disappointing! Expected more from Lufthansa :((
Store Rankings
Ranking History
Category Rankings
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Top Free
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12
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Top Free
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26
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Top Free
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31
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Top Free
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31
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Top Free
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31
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Keywords
airchina,
lufthansa,
swiss,
etihad airways,
eithad,
ethihad,
turkish airlines,
lh 주택청약 공고,
sas scandinavian airlines,
condor
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Revenue and Downloads
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App Info
- Category
- Travel
- Publisher
- Lufthansa German Airline
- Languages
- Chinese, Korean, English, French, German, Greek (modern), Italian, Japanese, Polish, Portuguese, Russian, Spanish, Turkish
- Recent version
- 9.426.0 (1 week ago )
- Released on
- Dec 8, 2008 (15 years ago )
- Also available in
- Germany, United States, Italy, United Kingdom, France, Poland, Spain, Sweden, Austria, Canada, Switzerland, Denmark, Brazil, Romania, Norway, Portugal, India, Mexico, Ukraine, Belgium, Netherlands, China, South Korea, Ireland, Russia, Hungary, Japan, Finland, Czechia, Israel, Argentina, Hong Kong, South Africa, Colombia, Saudi Arabia, Australia, Egypt, Turkey, Kazakhstan, Greece, Thailand, United Arab Emirates, Singapore, Kuwait, Nigeria, Taiwan, Chile, New Zealand, Belarus, Lebanon, Azerbaijan, Peru, Algeria, Philippines, Malaysia, Indonesia, Vietnam, Ecuador, Pakistan, Dominican Republic
- Last updated
- 1 week ago