The Lufthansa app has been awarded the prize for the world's best airline app 2024 at the World Aviation Festival (WAF). Recognized for it's exceptional user experience, seamless booking management, and easy access to personalized extra services, the Lufthansa app is your reliable digital travel companion and keeps you informed with real-time information and ensures smooth travel, even during disruptions.
The key features of the Lufthansa app:
Before the flight
• Book flights, reserve seats and add baggage: Book your desired flight and rent a car if you need to. You can also reserve or change your seat and add extra baggage.
• Online check-in: Use the Lufthansa app to check in for all flights operated by Lufthansa Group Network Airlines. You will receive your digital flight ticket on your smartphone and can conveniently access your mobile boarding pass from the app.
• Travel ID and Lufthansa Miles and More: With the new digital wallet, you can store multiple payment methods in your Travel ID account, allowing for seamless and easy payment any time and from anywhere. Use your Travel ID or Lufthansa Miles & More login for personalized services. For a greater level of convenience, you can save your personal information in the Lufthansa app.
• Real-time information and flight status: Your personal travel assistant provides you with important flight details and updates about your trip starting 24 hours before your flight departure. You’ll receive push notifications for check-in and the flight status and any gate changes will be displayed clearly on your home screen. This way you are able to keep track of your flights and prepare for them accordingly so you can start your trip feeling as relaxed as possible.
During the flight
• Flight ticket and onboard services: With the Lufthansa app, you always have your mobile boarding pass and onboard services at your fingertips – even when you’re offline. Access all relevant flight information as needed and always stay informed about any changes, without having to ask the flight crew.
After the flight
• Track baggage: Your digital travel companion is still there to support you even after you’ve landed. Conveniently track your checked-in baggage in the smartphone app and stay informed about the next parts of your journey.
The Lufthansa app is the complete solution for a smooth travel experience. Conveniently book your flights and rental cars via the app, receive automatic notifications and updates about upcoming flights, and manage your personal data conveniently on the go.
Download the Lufthansa app now and enjoy your trip! Your personal travel assistant is there for you before, during and after your flight.
Find out about our flight offers at lufthansa.com and follow us on Instagram, Facebook, YouTube and X to stay up to date with the latest news.
If you have any questions or need support, please do not hesitate to contact us. You can get in touch with us at lufthansa.com/xx/en/help-and-contact.
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Lufthansa FAQ
Is Lufthansa free?
Yes, Lufthansa is completely free and it doesn't have any in-app purchases or subscriptions.
Is Lufthansa legit?
⚠️ The Lufthansa app has poor ratings and negative feedback. Users seem unsatisfied with its performance or features.
So bad . We’re had a baby and we paid for seat from of the area put baby crib but we’re checked in they said you also need to request a otherwise they will not bring this here. Wow look like a joke . Baby crib very small and can’t bring it. Carry a baby 12hour . So good. My first time and last time Swiss International Air Lines 😎
Poor
Add empty spaces and then doesn’t recognise the entry. Offers scanning the document but loads for several minutes before it gives up. It just endlessly poor.
Gute App , sehr übersichtlich
Eine gute App die sehr übersichtlich ist.
Man wird immer auf dem Laufenden gehalten
Impossible to login
Miles and More card number is accepted. PIN is not rejected as wrong. However, a generic Technical Error appears and the login process fails. The app is therefore unusable, at least for me.
Kommentar
es gibt immer was zu verbessern
Major functionality issues
Only works for Lufthansa’s Lufthansa flights: Also shows Lufthansa‘s Eurowings flights but then functionality is very limited, e.g., not able to load boarding cards into the Wallet.
So works fine when, e.g., flying Lufthansa between Düsseldorf and Munich (flown by Lufthansa‘s Lufthansa), but for your next day flight with Lufthansa to London (only flown by Lufthansa‘s Eurowings), functionality of the app is very limited.
Fehlender Apple Watch Support
Fast jede große Airline bietet ihre App auch für die Apple Watch mit nützlichen Funktionen an. Lufthansa ist hier leider die Ausnahme.
Always Trouble
First trip to Sofia - overbooked. Had to stay in Munich over night. 2nd Trip 2 weeks later 1:45 delay… Not a good start to a renewed customer relationship
Support
Super freundliches und professioneller telefonischer Support. Anliegen sofort gelöst.
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