Lufthansa

A typical example of a almost useless app, together with miles and more. Informations regarding lost baggade, actual flight, etc you don’t find.

Check-in not working, so basically an useless app.

Danke mulțumesc

I had an issue with my flight and tried to contact customer support! Multiple tickets were opened. It’s been an year and I got no response from them

I have been facing this frustrating issue for quite some time now. No matter how many times I attempt to log in, the Lufthansa app simply refuses to grant me access. It doesn't matter if it's day or night, or if I have the latest version of the app installed on my device; the login problem persists. I have tried everything within my power to troubleshoot the issue. I have cleared the app cache, restarted my phone, and even reinstalled the app multiple times, hoping that it would resolve the problem. However, all my efforts have been in vain. The inability to log in to the Lufthansa app has caused me significant inconvenience. I rely on this app to manage my flight bookings, check-in online, and access important travel information. Not being able to access these features has left me feeling helpless and frustrated. I have reached out to Lufthansa's customer support multiple times, explaining the issue in detail. However, their responses have been generic and unhelpful, suggesting that I try the same troubleshooting steps I have already exhausted. It seems like they are unaware of any ongoing technical issues with their app. I have also searched online forums and social media platforms to see if others are experiencing similar problems. Surprisingly, I have come across numerous complaints from users facing the same login issue with the Lufthansa app. This indicates that the problem is not isolated to just my device or account. At this point, I am left with no choice but to seek alternative methods to manage my flight bookings and access the necessary information. It is disappointing that a reputable airline like Lufthansa has not addressed this persistent issue, causing inconvenience to its loyal customers. I hope that Lufthansa takes notice of this widespread problem and takes immediate action to rectify it. As a frequent traveler, I rely on their services, and a functional app is crucial for a seamless travel experience. Until then, I will have to resort to other means to fulfill my travel requirements, which is far from ideal.

I just pressed Pay now on an expensive flight and I am stuck in the loading screen that says “this may take up to 2min” since 15 min. Just give me an error after a while, don’t keep people waiting to see if you charged 600 euros or not. In the end had to quit without knowing if I paid or not. For one of Europe’s largest airlines it’s embarrassing.

The functionality of this app is one of the worst i’ve seen. Tried to reset my password, done the procedure, got the email after 30 min. When I clicked on the link it said “link expired “ even though it was mentioned that the link is available for 24 hours🤦🏻‍♂️ It seems like the app was made by a 5 years old 🙈

Lufthansa used to be one of the best airlines in the world and now is becoming worst then the low cost companies. Cancelled flights, HORRIBLE aplication. You cant use the app to check in, or it doesn’t recognise the saved data, or server fails. It is unbelievable bad. And i dont see any improvements. It lookslike the people in management doesn’t really care about customers anymore! Very sad!!!

A fost o experienta deosebita sa zbor cu aceasta companie. Petsonalul de bord este f amabil iar aplicatia te informeaza intotdeauna despre schimbarile aparute. Cu multa admiratie, Sorina

For several days app doesn’t work. “Technical reasons”, which could not be fixed. Close the app and that’s it!