介面好難用
好難用
Description
iOS 版 Zendesk Support 專為奔波途中的代理、團隊負責人與管理者打造。這是一款快速而安全的工作效率工具，使您可即時掌握您的帳戶。透過使合適的人員、對話與資訊匯於一處，未雨綢繆，並讓企業正常運轉。iOS 版 Support 可用於 iPhone 與 iPad，讓您不管在辦公室中或是奔波途中，均可存取 Zendesk！
您可在 app 中找到如下一些關鍵功能：
// 從現場讓企業正常運轉
若您在現場工作，那麼即使在奔波途中您也能讓企業正常運轉 —— 拍攝相片或上傳並檢視附檔至工單，以及用標籤、備註及個人檔案中的重要客戶詳情取得背景資訊。
// 取得重大更新的即時通知
關於重大客戶更新的即時推播通知，通知摘要中的工單活動清單。設定您要接收哪些通知（依據小組）、何時接收（依據日期與時間）。
// 專注於現今
取得工單視圖快照，檢閱工單量、需求，並瞭解您的帳戶中須排列優先等級的工作。
// 追蹤團隊業績
若您是一名管理者，則您將可在掌上追蹤目前工作量，並瞭解團隊業績！
// 繼續對話或建立新工單
在奔波途中透過@提及新增合適人員至對話，建立新工單並更新受託人、副本，及新增跟隨者、標籤與任意其他欄位。
// 搜尋以尋找關於客戶的背景資訊
透過檢視客戶個人檔案，檢視標籤、組織、備註、請求以及更多，以便在奔波途中取得更佳洞見。
我們非常樂於聆聽您的意見，若我們有任何須改進之處，請告訴我們！我們的行動團隊閱讀每張支援工單。直接從 app 設定值分頁傳送意見給我們。
Zendesk 打造軟體用於建立更好的客戶關係。Zendesk Support 是一個美觀簡潔的系統，用於追蹤、排列優先等級並解決客戶支援工單。
在此處瞭解更多關於 Support 的資訊，並建立一個免費帳戶：https://www.zendesk.tw/support
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您可在 app 中找到如下一些關鍵功能：
// 從現場讓企業正常運轉
若您在現場工作，那麼即使在奔波途中您也能讓企業正常運轉 —— 拍攝相片或上傳並檢視附檔至工單，以及用標籤、備註及個人檔案中的重要客戶詳情取得背景資訊。
// 取得重大更新的即時通知
關於重大客戶更新的即時推播通知，通知摘要中的工單活動清單。設定您要接收哪些通知（依據小組）、何時接收（依據日期與時間）。
// 專注於現今
取得工單視圖快照，檢閱工單量、需求，並瞭解您的帳戶中須排列優先等級的工作。
// 追蹤團隊業績
若您是一名管理者，則您將可在掌上追蹤目前工作量，並瞭解團隊業績！
// 繼續對話或建立新工單
在奔波途中透過@提及新增合適人員至對話，建立新工單並更新受託人、副本，及新增跟隨者、標籤與任意其他欄位。
// 搜尋以尋找關於客戶的背景資訊
透過檢視客戶個人檔案，檢視標籤、組織、備註、請求以及更多，以便在奔波途中取得更佳洞見。
我們非常樂於聆聽您的意見，若我們有任何須改進之處，請告訴我們！我們的行動團隊閱讀每張支援工單。直接從 app 設定值分頁傳送意見給我們。
Zendesk 打造軟體用於建立更好的客戶關係。Zendesk Support 是一個美觀簡潔的系統，用於追蹤、排列優先等級並解決客戶支援工單。
在此處瞭解更多關於 Support 的資訊，並建立一個免費帳戶：https://www.zendesk.tw/support
Screenshots
Zendesk Support FAQ
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Is Zendesk Support free?
Yes, Zendesk Support is completely free and it doesn't have any in-app purchases or subscriptions.
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Is Zendesk Support legit?
⚠️ The Zendesk Support app has poor ratings and negative feedback. Users seem unsatisfied with its performance or features.
Thanks for the vote -
How much does Zendesk Support cost?
Zendesk Support is free.
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What is Zendesk Support revenue?
To get estimated revenue of Zendesk Support app and other AppStore insights you can sign up to AppTail Mobile Analytics Platform.
User Rating
4.62 out of 5
26 ratings in Hong Kong SAR China
5 star
21
4 star
2
3 star
2
2 star
0
1 star
1
Ratings History
Zendesk Support Reviews
Please fix the attachment issue
The attachment cannot be shown in issue. Please fix it
Poor customer service clunky app
We have been a customer for 10 years, one day Zendesk accidentally disabled all our accounts. No one to talk to, no phone number. Worst customer service ever. The app is ok but it does not appear that their UX designer has any human factors training, it’s complicated to navigate, to respond to tickets, to updates, but it does worth a single star as it can help in case of emergency
Failed to load, Tal to retry
Failed to load, Tal to retry
Good app but very slow and not responsive
The Zendesk app works okay most of the time. But more often than not it’s unresponsive and you have to open and close the app multiple times to get anything to load
Prefer the webpage
Needs to allow phone calls like the webpage does. Doesn’t show the same amount of info has the webpage.
Dark Mode Not Working
Updated to new version but dark mode isn’t working. Switched to new agent experience like instructions say but nope. Also would like ability to call from within the app.
Easy to use mobile version of the application
This app is so simple to use. I actually prefer it over the web version. I will say that I am still waiting on a “Dark mode” for the app. Apparently many people have asked, but still no Dark mode for both the web version and the mobile app version of Zendesk.
Calls
Can I receive calls on the app? I understand that the pc version has an incoming call feature but I do not see that in app. Thanks,
Been complaining for 3 years
I’ve been complaining about this app for 3 years, requesting a major re design overhaul and nothing has been done. PLEASE FIX THE MENU
Store Rankings
Ranking History
App Ranking History not available yet
Category Rankings
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Top Free
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341
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Top Free
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355
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Top Free
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372
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Top Free
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378
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Top Free
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384
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App Info
- Category
- Business
- Publisher
- Zendesk
- Languages
- English, Arabic, Bulgarian, Czech, Danish, Dutch, Finnish, French, German, Greek (modern), Hebrew (modern), Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian Bokmål, Polish, Portuguese, Romanian, Russian, Chinese, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese
- Recent release
- 2.42.0 (1 week ago )
- Released on
- Nov 15, 2016 (8 years ago )
- Also available in
- United States, United Kingdom, Canada, Australia, Brazil, Germany, France, India, Mexico, Sweden, Netherlands, Philippines, Russia, Thailand, Denmark, Italy, Norway, Japan, Spain, Israel, New Zealand, South Africa, Vietnam, Ireland, Saudi Arabia, Chile, Ukraine, China, Switzerland, Nigeria, Türkiye, Belgium, Indonesia, Colombia, United Arab Emirates, Taiwan, Egypt, Singapore, Argentina, South Korea, Romania, Finland, Poland, Malaysia, Hong Kong SAR China, Hungary, Portugal, Peru, Dominican Republic, Austria, Greece, Pakistan, Croatia, Czechia, Belarus, Ecuador, Malta, Kazakhstan, Estonia, Slovenia, Lithuania, Lebanon, Kuwait, Uzbekistan, Azerbaijan, Latvia, Algeria, Madagascar
- Last Updated
- 3 weeks ago
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