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Zendesk Support
Support - anytime, anywhere
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Description

Zendesk Support for iOS is built for agents, team leads, and managers on the move. It's a fast and secure productivity tool that gives you visibility to your account in real time. Get ahead of the day and keep things running by bringing the right people, conversations, and information together. Support for iOS is available for iPhone and iPad, so you can access Zendesk whether you’re at your office or on the go!

Some of the key features you’ll find in the app:

// Run your business from the field
If you work in the field, we’ll keep your business running while on the move - take a photo or upload and view attachments to tickets, and get context with tags, notes, and important customer details in profiles.

// Get real-time notifications for critical updates
Real-time push notifications on critical customer updates, a list of activity on your tickets in the notification feed. Configure which notifications you receive by group and when you want them, by day and time.

// Focus on today
Get a snapshot of your ticket views to review volume, demand, and figure out what needs to be prioritised for your account.

// Track team performance
If you’re a manager, you can track current workload and see how your team is doing from the palm of your hand!

// Continue a conversation, or create new tickets
Add the right people to the conversation with @mentions, create new tickets and update assignee, CC, plus add Followers, tags, and any other fields while on the move.

// Search to find context on your customer
Have better insights while on the move, by viewing a customer’s profile to see tags, organisations, notes, requests, and more.

We love feedback, so if we can do something better, please tell us! Our mobile team read every support ticket. Send us feedback directly through the app in the Settings tab.

Zendesk builds software for better customer relationships. Zendesk Support is a beautifully simple system for tracking, prioritising, and solving customer support tickets.

Learn more about Support and create a free account here: https://www.zendesk.com/support
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User Rating

4.22 out of 5

91 ratings in Denmark

5 star
57
4 star
15
3 star
8
2 star
4
1 star
7

Ratings History

Reviews

Effektivitet.

Goodielaif on

Da vor iT-konsulent havde lyttet til vore behov og ønsker, blev der fra Zendesk stillet en Helpdesk. Den har virket fra første sekund. Ganske enkelt men med fuld funktionalitet. Zendesk giver gode varsler om opdateringer. Undertegnede har kun positive erfaringer med Zendesk. Vh Niels Laursen

Logs you out every time

DanRandazzo on

Log in, close the app, open the app again - login isn’t saved and you have to start over again.

So much worse than the previous app (Zendesk for ipad)

hegu19875 on

The previous app was much better overall. This new app makes it difficult to get an overview. You can`t add notes to the subject/headline and things are no longer intuitive. I am so annoyed that I will actually uninstall the app as I no longer find it useful to my needs. Such a pity!

Macro problem

HJWiberg on

Overall good but i find it impossible to get macros to work properly in the app.

Acces Revoked - Sign in

KennethChrstensen on

A couple of times a day I have to log in when starting the app, and I have to type domain, login and password. As soon as I'm logged in, I get a red bar saying 'Access revoked - Sign in', and I have to sign in again. This didn't happen in the old app.

I miss the old app

Stha0904 on

I miss the possibility to get a quick view of the latest comment in the ticket without opening the ticket. I miss the possibility to comment on more than one ticket at the same time if they need the same answer.

Better - but critical component gone!

COMPUTERAMBULANCEN on

Overall the experience is better than the original app. However I can no longer lookup phone number and other details of contacts. I often call my clients based on ticket updates so this is critical for me.

Super app

mhdslg on

Lækkert med den nye notifikation af fx nye sager. Chat app er også super

Store Rankings

Ranking History

Category Rankings

Chart
Category
Rank
Top Free
Philippines Business
234
Top Free
Argentina Business
247
Top Free
Singapore Business
329
Top Free
Ireland Business
334
Top Free
Denmark Business
390
View All (10)

Keywords

field service assistant

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Revenue and Downloads

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App Info

Category
Business
Publisher
Zendesk, Inc.
Languages
English, Arabic, Bulgarian, Czech, Danish, Dutch, Finnish, French, German, Greek (modern), Hebrew (modern), Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian Bokmål, Polish, Portuguese, Romanian, Russian, Chinese, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese
Recent version
2.37.1 (3 weeks ago )
Released on
Nov 15, 2016 (7 years ago )
Also available in
United States, United Kingdom, Canada, Australia, Brazil, Germany, France, India, Mexico, Sweden, Netherlands, Russia, Philippines, Thailand, Denmark, Norway, Italy, Japan, Israel, New Zealand, Spain, South Africa, Vietnam, Ireland, Saudi Arabia, Chile, Switzerland, China, Ukraine, Nigeria, Indonesia, Belgium, Turkey, Taiwan, Colombia, United Arab Emirates, Egypt, Argentina, Singapore, Finland, South Korea, Poland, Romania, Malaysia, Hong Kong, Hungary, Portugal, Peru, Dominican Republic, Austria, Greece, Pakistan, Czechia, Belarus, Ecuador, Kazakhstan, Lebanon, Kuwait, Azerbaijan, Algeria
Last updated
2 weeks ago
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