Rentalcars.com Car rental App

Rentalcars.com does zero research and resolve on fraudulent charges. When their local provider charges me an unexplained charge to the credit card I provided for a deposit, they demanded that I provide proof of the transaction. I provided proof of the credit card charge from my bank. They closed my case.

Please look for another app to rent a car

Terrible experience. Found myself and my family without a car in Dortmund. Sixt cancelled my reservation because I was around 1 and half hours late. Sixt representative said Rentalcar had not informed them about flight number and gabe away the car. Despite Sixt did not charge any penny itself, Rentalcar.com took full payment of 1000USD . Standing on the counter I started chatting with Rentalcar representative several times and every time the application stopped sending massages in the middle of conversation. Finally I got the answers that I lost all the amount and they are sorry for that. I’m utterly disappointed by rentalcar and I hope you won’t be in my position with them ever ❤️🙏

When u hire a car with this app you pay extra for protection and then when u pick car up they force you to pay 320euros for protection when u ask why they say the protection u already paid is for the app but this one is for us. And you have to pay or u loose your booking and your money, very bad costumer service when u want to complain the fraud, they never answer phone or emails For the records the rental was from record go Alicante train station

This is the worst third party car rental to book with. Car company would not release car that was booked because of uncovered fees that the app did not show. Tried calling company while problem was happening (closer to midnight), but unsuccessful in reaching someone without going through so much of their automatic customer service. Priority was trying to get another last minute car rental at the airport and figured to call the next day (had 3 other adults and 3 children to worry about). Next day the call consisted of a lot of back and forth with customer service and a long process of filling out a claim just for them to deny it. Not only did I lose the deposit of the booking for whatever reason, but I had to spend triple amount of money at the airport for another car rental. NEVER AGAIN!

Just google it and you will find all the cases that people had posted in reddit. In my case the just kept my money. No car provided.

I will arrive with my family to terminal 1

Car booked through this app. Rental company was non-existent: doors locked, phone number non working, but the rental was prepaid, so carrentals.com / booking.com kept the money. DO NOT USE THIS FRAUDULENT COMPANY. This app shouldn’t be available on the App Store.

I rented a small car for three days, paid, and upon receipt, an employee asked me to pay a deposit of 2,500 euros, and I did not receive a car. I asked for a return and they refused.

Entered my email and booking reference number- nothing. Tried to let app search by my email. Still nothing. Epic fail. Absolutely worthless app.