No quality support at all
Hotels don't take any customer orientated approach and barely is the company it was before.
Description
Discover and book your next destination on Hotels.com
GET REWARDED THROUGH OUR APP
Members save up to 20% on over 100,000 hotels worldwide*.
Silver, Gold and Platinum members can enjoy extra perks at selected VIP Access properties.
FIND THE ONE THAT’S JUST RIGHT FOR YOU
- Choose from over 500,000 properties worldwide.
- Whether you’re planning a short hotel stay, last-minute weekend getaway, long holiday, business trip or anything in between, we have a property for every kind of travel.
- Enjoy the flexibility of free cancellation on most hotels**.
- Use Trip Planner to organise your travel plans in one place. Save your favourite hotels, holiday rentals, resorts and more—and share these with friends and family.
- See the hotel or holiday rental location on a map and read verified guest reviews.
FAST, EASY & SECURE BOOKING ON OUR APP
- It only takes a few taps to book your hotel.
- Pay now or later on most hotels.
- Save your payment details to book future trips even faster.
- Last-minute hotel booking.
OUR APP IS YOUR PERFECT TRAVEL COMPANION
- Save your confirmation and access your hotel or holiday rental booking details anytime—even offline.
- Easily manage your hotel or holiday rental booking on the go.
- Contact us or the hotel or holiday rental owner directly from the app.
- Opt-in for push notifications and we’ll send you updates about your hotel stay.
*Member Prices are available on selected hotels to logged in members and app users. The discount will be applied to the price of selected hotels (excluding applicable taxes and other fees). Subject to terms and conditions, see site for details.
**Free cancellation on most hotels. Some hotels require you to cancel at least 24–48 hours before check-in. See property pages on our app for details.
This app uses tracking technology. As disclosed in our Privacy Statement, we and our partners may collect personal information and other data. By using our app, you accept our Privacy Statement and Terms of Service.
The Hotels.com app uses information for analytics, personalisation and advertising. By downloading our hotel app, you agree to our privacy and cookies policies.
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GET REWARDED THROUGH OUR APP
Members save up to 20% on over 100,000 hotels worldwide*.
Silver, Gold and Platinum members can enjoy extra perks at selected VIP Access properties.
FIND THE ONE THAT’S JUST RIGHT FOR YOU
- Choose from over 500,000 properties worldwide.
- Whether you’re planning a short hotel stay, last-minute weekend getaway, long holiday, business trip or anything in between, we have a property for every kind of travel.
- Enjoy the flexibility of free cancellation on most hotels**.
- Use Trip Planner to organise your travel plans in one place. Save your favourite hotels, holiday rentals, resorts and more—and share these with friends and family.
- See the hotel or holiday rental location on a map and read verified guest reviews.
FAST, EASY & SECURE BOOKING ON OUR APP
- It only takes a few taps to book your hotel.
- Pay now or later on most hotels.
- Save your payment details to book future trips even faster.
- Last-minute hotel booking.
OUR APP IS YOUR PERFECT TRAVEL COMPANION
- Save your confirmation and access your hotel or holiday rental booking details anytime—even offline.
- Easily manage your hotel or holiday rental booking on the go.
- Contact us or the hotel or holiday rental owner directly from the app.
- Opt-in for push notifications and we’ll send you updates about your hotel stay.
*Member Prices are available on selected hotels to logged in members and app users. The discount will be applied to the price of selected hotels (excluding applicable taxes and other fees). Subject to terms and conditions, see site for details.
**Free cancellation on most hotels. Some hotels require you to cancel at least 24–48 hours before check-in. See property pages on our app for details.
This app uses tracking technology. As disclosed in our Privacy Statement, we and our partners may collect personal information and other data. By using our app, you accept our Privacy Statement and Terms of Service.
The Hotels.com app uses information for analytics, personalisation and advertising. By downloading our hotel app, you agree to our privacy and cookies policies.
Screenshots
Hotels.com FAQ
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Is Hotels.com free?
Yes, Hotels.com is completely free and it doesn't have any in-app purchases or subscriptions.
-
Is Hotels.com legit?
⚠️ The Hotels.com app has poor ratings and negative feedback. Users seem unsatisfied with its performance or features.
Thanks for the vote -
How much does Hotels.com cost?
Hotels.com is free.
-
What is Hotels.com revenue?
To get estimated revenue of Hotels.com app and other AppStore insights you can sign up to AppTail Mobile Analytics Platform.
User Rating
4.73 out of 5
713 ratings in Estonia
5 star
597
4 star
67
3 star
11
2 star
4
1 star
24
Ratings History
Hotels.com Reviews
Unhelpful customer service and app not working properly
It used to work perfectly, but now my Rewards page is messed up, I’m missing stamps and customer service is unhelpful. It’s disappointing because it was my go-to app for booking hotels. Sad.
App gets worse with every update
Somehow this company has managed to make a once fully functioning app worse by every update. Some things don’t work at all and it’s overall sluggish and unresponsive.
Reggoreggo
Major flaws and no customer service to assist
Do not use
The app and the hotels.com team misinforms you and cannot be trusted
Классная бонусная программа !
Бронируйте через эту программу , набирайте бонусы и отдыхайте бесплатно !
Support doesn't work
Hotels.com ignores my request for more than two weeks. It's impossible to contact them over any means. It's just one big fraud.
Pretty good
Wish I could see more photos on each room. Otherwise good features
Never don’t recommend to my friends!
I have booked many nights in hotels, in to rewards I see only cheap hotels, expensive hotels hotels.com don’t show me! I want to call them but fiend phone number or email is not possible! Crazy!!! I am silver customer but for them it is not important!
İş masraflarını cebimden yapmak zorunda kaldım
Bir hotel ödemeyi hotels.com a yaptın onlar fatura kessin diyor Diğer hotel adıma yaptı faturayı gider gösteremiyorum
Store Rankings
Ranking History
App Ranking History not available yet
Category Rankings
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Top Free
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18
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Top Free
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18
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Top Free
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21
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Top Free
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23
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Top Free
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28
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Hotels.com Competitors
Hotels.com Installs
Last 30 days
Hotels.com Revenue
Last 30 daysHotels.com Revenue and Downloads
Gain valuable insights into Hotels.com performance with our analytics.
Sign up now to access downloads, revenue, and more.
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App Info
- Category
- Travel
- Publisher
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Hotels.com, L.P
- Languages
- English, Danish, Dutch, Finnish, French, German, Greek (modern), Hungarian, Icelandic, Indonesian, Italian, Japanese, Korean, Malay, Norwegian Bokmål, Portuguese, Chinese, Spanish, Swedish, Thai, Turkish, Vietnamese
- Recent release
- 2025.39 (1 week ago )
- Released on
- Feb 11, 2019 (6 years ago )
- Also available in
- United States, Brazil, United Kingdom, South Korea, Canada, Sweden, France, Taiwan, Japan, Mexico, Norway, Denmark, Hong Kong SAR China, Türkiye, Australia, Germany, Switzerland, Spain, Italy, Singapore, Finland, China, India, Colombia, Ireland, Thailand, Netherlands, Saudi Arabia, United Arab Emirates, Malaysia, Argentina, Israel, Russia, Belgium, New Zealand, Chile, South Africa, Philippines, Portugal, Indonesia, Poland, Austria, Macao SAR China, Peru, Egypt, Kuwait, Panama, Greece, Dominican Republic, Ecuador, Vietnam, Iceland, Czechia, Hungary, Pakistan, Ukraine, Romania, Uruguay, Luxembourg, Qatar, Cyprus, Algeria, Nigeria, Lebanon, Oman, Slovakia, Jordan, Bahrain, Malta, Estonia, Croatia, Lithuania, Azerbaijan, Ghana, Bulgaria, Kazakhstan, Paraguay, Latvia, Kenya, Slovenia, Tunisia, Sri Lanka, Belarus, Jamaica, Uzbekistan, Angola, North Macedonia, Uganda, Armenia, Mauritius, Brunei, Bermuda, Cayman Islands, Nepal, Mali, Belize, Namibia, Madagascar, Suriname
- Last Updated
- 4 months ago
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