Uber food delivery
Poor service and pathetic customer service. After paying for the food, it was not delivered and put the status as completed. I won’t recommend it anyone. Such a shame!!!
4.67 out of 5
21,928 ratings in United Arab Emirates
Poor service and pathetic customer service. After paying for the food, it was not delivered and put the status as completed. I won’t recommend it anyone. Such a shame!!!
The amount for my order was taken from my account 2 hours ago, then I gave the driver a tip. Then they took another full amount plus the tip. So I was charged for my meal twice on my card. I texted the help center and they don’t wanna refund it.
Even on my first order, it was impossible for the delivery driver to deliver my order to the correct address because of his incompetence. Wasting my time and making me suffer from hunger. Ridiculous!
My order never arrived and I couldn’t reach anyone to complain Once i contacted customer service Neha she told that it is too late because my order passed 48 hours i have even told her that i have a flight to catch taking 14 hrs to reach home . The only thing that she did is closing the chat without helping or getting my refund back. This is unprofessional and very rude from her part and the company policy as well. I have deleted the app and never ever using it again.
Ordered my food, ETA was 30 mins, then changed to 40, 50, it’s been more than 80 minutes and still waiting for my food. Uber eats help menu it’s just a stupid chatbot. Worst possible app for ordering food.
I do not reccomend anyone using this app because of so many reasons. First of all my delivery driver left my food randomly and did not wait for me to come down eventhough I have imediately responded to his message and informed him i am on the way down. Therefore I never got my food. There is no option to contact the driver after that, so I contacted the support team. The app refunded me in “Uber cash” Ok. After i ve been waiting 40 minuts for my food, I have not only wasted my time but also money. I am exhausted from work and in the respective country for only 24 hours therefore Uber cash does not help me in any way! There was no option for me to get my refunded amount back. After contacting suport i got a lot of copy paste messages and chat gbt responses of very impersonal messages. No care. No service recovery was done. No trying to contact the driver to find out what happened. No solution, no change nothing. Just uber cash. Why would I ever want to use this app again to again waste my time and money only to be treated with indiference. I wanted my money back but there was no opton for that in the app. Therefore they take your money, provide poor service and force you to order from them again. Toxic loop. Never again. It s a joke. It takes a big impact on how I perceive Uber as a company and prevents me from wanting to ever use any of its services again.
Cant even start to comprehend how they deal with people
Do you not condemn genocide?
Don't use it ! those ppl just want to steal your money , after i confirm my order and my location they notify me that the restaurant is so far away and can’t deliver!! And advise me to cancel then the surprise is the cancellation fee is the TOTAL AMOUNT!! SUCH RIDICULOUS AND THIEVING DONT GO FOR IT
I have a problem and it would be nice if I could talk to any agent instead of a robot
Chart
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Category
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Rank
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Top Free
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1
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Top Free
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1
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Top Free
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2
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Top Free
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2
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Top Free
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2
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