Freshdesk - Reviews, Revenue and Downloads - Apple App Store

Description

Deliver exceptional customer support on the go. Unchain yourself from your helpdesk and make your customers happy with the Freshdesk app for iOS. Streamline customer queries from multiple channels and answer them easily from your phone.

Freshdesk is an online customer support software that lets you support your customers across channels like email, phone, chat, Facebook, Twitter, and your website.

Key Features:

Get a quick overview of your helpdesk. Access all tickets available to you.
Prioritize the tickets that need your attention with filters before responding.
Manage your support - Set priorities, assign agents, change tickets statuses.
Race through routine actions with one-click scenario automations.
Delete tickets and block spam right from your phone.
Log time spent on a ticket.
Stay informed about all updates and changes with push notifications.

Hide.. Show more..

Screenshots

User Rating

4.42 out of 5

270 ratings in Australia

5 star

195

4 star

3 star

2 star

1 star

Ratings History

Reviews

Less friction

Need to have a profile switcher for sandbox Too many logins to see release notes

Still can’t login

I stopped using freshdesk a couple of years ago, one of the reasons being I could not login on the mobile app … thought I would give it another go, but same problem still, two years on. They always were useless.

Add dark mode!

Please add dark mode

To hard to understand

Trying to delete my account so I don’t get charged and all information provided doesn’t work I’ve have changed all my banking information now

Poor mobile app

Unable to filter tickets according to groups, or unable to see particular tickets. All in one place - creating further mess

OK but not great

I can’t see my reports and no dark mode

Lacks basic functionality

Not great but it’s better than nothing on the rare occasion you need to use Freshdesk on the phone

Over promised - under delivered

This app is not intuitive, and the number of times it crashes while working within it is unacceptable given its supposed to be a customer support application. You can’t edit the message reply’s easily and you can type text that simply disappears after you’ve completed the message. I’m unsure how it rates so highly - maybe it’s fake reviews!

Great Helpdesk App

Great experience using this on andriod and apple together with the web interface on PC.

New version with useful functionality removed!

This is a new version which has some very glaring omissions which the previous iPhone version did include. 1. Can not tilt iPhone to landscape mode which means some emails which extend beyond portrait mode can not be read. 2. New Email no longer has the ability to insert canned responses. These two features were in the previous version and not to have them included in this version is a glaring omission. I have raised this with the development team and it’s anyone’s guess’s when this might be fixed. I look forward to hearing about a fix very soon

Store Rankings

Ranking History

App Ranking History not available yet

Category Rankings

Chart	Category	Rank
Top Free	Peru Business	390
Top Free	Sweden Business	408
Top Free	Dominican Republic Business	409

Revenue and Downloads

Gain valuable insights into Freshdesk performance with our analytics. Sign up now to access downloads, revenue, and more.

App Info

Last updated

1 month ago