Description

Deliver exceptional customer support on the go. Unchain yourself from your helpdesk and make your customers happy with the Freshdesk app for iOS. Streamline customer queries from multiple channels and answer them easily from your phone.

Freshdesk is an online customer support software that lets you support your customers across channels like email, phone, chat, Facebook, Twitter, and your website.

Key Features:

Get a quick overview of your helpdesk. Access all tickets available to you.
Prioritize the tickets that need your attention with filters before responding.
Manage your support - Set priorities, assign agents, change tickets statuses.
Race through routine actions with one-click scenario automations.
Delete tickets and block spam right from your phone.
Log time spent on a ticket.
Stay informed about all updates and changes with push notifications.

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Screenshots

User Rating

4.47 out of 5

98 ratings in Nigeria

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Ratings History

Reviews

SERVER PROBLEM

Why does it keep showing me server error pop ups

Displeasure

I need a column for just open tickets like it has on desktop view

Good

An amazing app, but still need some touch

Updated version is crappy

The app keeps going off on its own when I’m in the middle of responding to a customer. It happened in your previous update but it has become even worse with this new update. It’s going off every second when I re-launch. I wish I didn’t update the version just now cos it’s hampering my work. Fix this urgently!!!!

Notification Issue

Notifications keep reoccurring even after it has been opened. Please kindly fix as it is very annoying. After reading a notification you come back and you have 60 more. Also deleting ticket does not completely go away from the home green. Every other thing is good so far