I bought tickets to Sharm el-Sheikh with a transfer via Istanbul, after 2 weeks the airline cancelled the intermediate flight, I tried to get a refund, but they only returned $30 out of $1,520👎🏼👎🏼👎🏼 This is just some kind of mockery.

Bought trip tas-miyakodzima And requested cancellation, with affordable remain time - they refunded 30-40% I requested invoice from kiwi that sent from aviacompanies - they didn’t provided.

never buy a ticket from them they are all scammers!!! they took the money from me and did not return the money or the ticket to me May God give you your punishment!!!

Do not buy tickets from Kiwi!!!

Canceled my baggage, because I checked the return information, without even asking me for confirmation😡

Never purchase tickets on Kiwi. They are scammers

This service is a ripoff. They charged my $180 for an extra checked bag (one leg), when the airline only charges $30. Also, the app is useless, since you need to go directly to the airline to check-in, get boarding passes, etc.

Endless load screen. Tried uninstalling and reinstalling. App doesn’t work at all.

This is the second time I buy tickets with them and I love it. It’s so easy and they have the best prices.

Kiwi.com is NOT safe and legit! I paid for flight protection through them, which advertised that the flight protection included missed connections due to delays. They did not uphold that promise at all. My first flight was delayed which made me miss my connecting flights. I've reached out to them multiple times and they refuse to uphold their agreement and won't give me a single cent back for the missed flights. The logistical challenges were even worse. I had 20 min to catch my connecting flight, (originally without the delay, it would have been 30 min.) Transferring terminals required a 10-minute *run* through the first terminal, followed by a 10-minute shuttle ride to the connecting terminal. This significant distance made it physically unfeasible for me to check in on time, I likely wouldn't have even made it even if my original flight wasn't delayed. Kiwi.com fails to consider these logistical realities, breaking the basic trust of *physical possibility* customers place in their service. Missing these flights led to unexpected expenses, including a costly hotel stay, taxi rides, and expensive replacement flights to my original destination. Kiwi.com's lack of accountability for their false advertising and the sheer hassle of trying to resolve the situation has made it clear I will never use their services again. Their failure to provide even the most basic support or uphold their agreements is appalling. I would strongly advise others to avoid Kiwi.com!