Boarding pass
Once checked in online the process to access the boarding pass has been a DISASTER for years. Please sort out the UX. It’s become an embarrassment.
Yes, British Airways is completely free and it doesn't have any in-app purchases or subscriptions.
⚠️ The British Airways app has poor ratings and negative feedback. Users seem unsatisfied with its performance or features.
British Airways is free.
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4.52 out of 5
9,176 ratings in Australia
Once checked in online the process to access the boarding pass has been a DISASTER for years. Please sort out the UX. It’s become an embarrassment.
Love BA, can’t wait to fly to London.
I’m concerned about the bag drop service people and their knowledge, was just told we can’t have any checked in baggage on our flightBA705 at 7pm, had to show our booking and online boarding passes! And we’re told a lame excuse that we are on a later flight! I thought one could see the flight number and the details as soon as you got a customer showed their flight number, either I’m confused or your people are plain cakes/slow! Boring!!!
Since latest update cannot open ap
Doesn’t seem to have ability to record info previously entered. Clunky and often has trouble synching. Qantas app sooo much slicker.
Took time to check in app crashed or locking up
Check in is “clunky”
Flight cancelled - reason: no planes available. I had booked this flight 9 months ago. Offered very inconvenient flight. Allegedly no other options available. Ruined last day where I was and then first day in destination. I had bought Business - given middle seat Economy. No offer of compensation. Had to accept new flight, but when I checked, they had not actioned it. Spent hours on the phone. Terrible, unhelpful, uncaring, incompetent service. Again, no compensation offered. BA used to be renowned for its professionalism and high standards of service - those days are long gone it seems.
The BA app would be my most frustrating app on my phone. Often you have to go out of the app to get your boarding pass, they should have Face ID etc etc. look at the Qantas app for a good comparison for a mainstream airline.
The app is confusing to use and lacks support options. The app will gladly tell you you’re not allowed to upgrade your flight or purchase extra baggage but never explains why nor offers support options in the event such options are not available to you. Worse however is the airline - dreadfully uncomfortable seats and lacking in any real comfort that other airlines provide as standard.
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Chart
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Category
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Rank
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|---|---|---|
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Top Free
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21
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Top Free
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40
|
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Top Free
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52
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Top Free
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57
|
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Top Free
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61
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