4.52 out of 5
7,190 ratings in Australia
The app is confusing to use and lacks support options. The app will gladly tell you you’re not allowed to upgrade your flight or purchase extra baggage but never explains why nor offers support options in the event such options are not available to you. Worse however is the airline - dreadfully uncomfortable seats and lacking in any real comfort that other airlines provide as standard.
Nothing works consistently, the app has huge gaps in functionality and does not integrate things like saving your boarding pass to your wallet. What a mess
After waiting for the 48 hour time slot to be able to choose my seat allocation for free, BA have randomly changed my seat allocation anyway and I am now not travelling next to my friend. As this is a 50th birthday celebration trip, I’m really quite disappointed!
Constant issues with loading basis data. Would not recommend
Can’t retrieve my flight details most of the time, can’t use it to do anything and requires redirecting out of the app and defeats the purpose.
This app is rubbish!
It’s an app that is basically the website but slightly worse. Doesn’t recognise any of my booking references and doesn’t update. Just make a event stand alone app BA!
Not a great experience from the BA app. When I log in with my account it can’t find my booking details. When I log in with the booking reference number my flight does come up however when I try to check in the language changes to Spanish even though a) I don’t speak Spanish, and b) I’m not in Spain I’m currently in London. I can’t find any language settings to fix this. Overall poor quality.
Unable to show or load new bookings despite an app update and a app reboot. Very disappointing and kinda pointless when you’re relying on fast mobile technology on the move. Was great up until about 6 months ago. Please fix it soon developers!
This app is beyond clunky and poorly designed. When other airlines have cracked this process, why have you, BA, designed such a slow and useless app at I am sure great expense. Success leaves clues. Go copy another efficient airline. Your hopeless website developers probably convinced you to waste more money on this app.
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Chart
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Category
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Rank
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|---|---|---|
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Top Free
|
|
16
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|
Top Free
|
|
27
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|
Top Free
|
|
38
|
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Top Free
|
|
43
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Top Free
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63
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