0/5
I will give this company and this app a 0 mark because they will just delete your account and wipe out your avios mile with a reason like “ data breach “ Just cant believe I wasted 4 months and still can’t get my account back.
4.63 out of 5
4,730 ratings in Hong Kong
I will give this company and this app a 0 mark because they will just delete your account and wipe out your avios mile with a reason like “ data breach “ Just cant believe I wasted 4 months and still can’t get my account back.
This app is meaninglessly. When I tried to manage my bookings in the app, it actually took me to the website. This app is just a browser! The most ironic part is that its header pops up asking me to install the app while I am using it! I really don't understand why I need to install this app.
App unable to retrieve my booking and keep showing errors, very annoying
The company sells more tickets than it has seats. They just make a girl cry and walk away. Also the app always bring me to the start point which is a really bad experience.
Cannot add a valid booking on the App. Using website is ok, but then the information on website and App is not synchronised. However if I log off the App, and use “find my booking”, I can find, manage and checkin. It’s all not understandable and I have to try different ways to checkin. The App directs you to the website which give a button to open the App again (which didn’t work). It’s all very confusing. Just use the website, forget the App
The app always keep loading and slowly. Sometimes can find my booking and sometimes cannot show my booing. I always be confused and please fix the errors.
The email never comes in, got stuck and cannot login. Absolute piece of garbage.
The app never show your bookings since few months ago
I have to repeat the online check-in process for more than 5 times to get an actual pdf boarding pass or apple wallet pass. Even Ryanair and Easyjet app perform so much better. A bad app can cause to customer missing a flight.😕
Information you have, none of it pre-populates. Name and details already lodged not reused. Connectivity between web browser and app very weak, interconnectivity lacking. Have to log in and log out to go through phases. Not easy, took 45 mins to sort out the log in
Chart
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Category
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Rank
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Top Free
|
|
16
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Top Free
|
|
27
|
Top Free
|
|
38
|
Top Free
|
|
43
|
Top Free
|
|
63
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