It never works
Bits of the app occasionally work. There is never a point when all of it works. There is never information about why bits don’t work. Just sorry, this isn’t working at the moment.
4.35 out of 5
10,090 ratings in Netherlands
Bits of the app occasionally work. There is never a point when all of it works. There is never information about why bits don’t work. Just sorry, this isn’t working at the moment.
I open the app and it brings me to the website and asks me to open the app again.
Way, WAY to many notes, warnings, cautions in this app while checking in.
Not having a fully native app, or not having the intuitive ux flows has no excuse in 2024 even for the basic flows like checking in. Cherry on top, not being able to do a simple thing like buying a seat costs you as a lost ancillary sale.
This app crashes all the time, it redirects to the website all the time, it’s slow, difficult to operate. Really bad
Bad service, easyJet app is better. This requires re typing of useless info and switches between the app and internet
App prompts me to open a web browser and on the web browser it does the checking while continually prompting me to open the app
Checked in for the whole family (which was time consuming) and can only get my boarding pass through the app not the rest of the family.
Main reason to leave EU: cannot keep up
Checking in with this app is a drama. It’s just a link to a mobile site that crashes many times, stays blank or a “Ba.com is top busy”. And if you like to change your seat but cancel it half way as they charge extra fees (while normal boarding started) then it checks me in anyhow and on the most terrible seat in the plane. Nothing you can do about it. Please look at the KLM app. They are the benchmark. BA is not even close unfortunately.
Chart
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Category
|
Rank
|
---|---|---|
Top Free
|
|
15
|
Top Free
|
|
28
|
Top Free
|
|
39
|
Top Free
|
|
39
|
Top Free
|
|
52
|
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