This service is a ripoff. They charged my $180 for an extra checked bag (one leg), when the airline only charges $30. Also, the app is useless, since you need to go directly to the airline to check-in, get boarding passes, etc.

Endless load screen. Tried uninstalling and reinstalling. App doesn’t work at all.

This is the second time I buy tickets with them and I love it. It’s so easy and they have the best prices.

Kiwi.com is NOT safe and legit! I paid for flight protection through them, which advertised that the flight protection included missed connections due to delays. They did not uphold that promise at all. My first flight was delayed which made me miss my connecting flights. I've reached out to them multiple times and they refuse to uphold their agreement and won't give me a single cent back for the missed flights. The logistical challenges were even worse. I had 20 min to catch my connecting flight, (originally without the delay, it would have been 30 min.) Transferring terminals required a 10-minute *run* through the first terminal, followed by a 10-minute shuttle ride to the connecting terminal. This significant distance made it physically unfeasible for me to check in on time, I likely wouldn't have even made it even if my original flight wasn't delayed. Kiwi.com fails to consider these logistical realities, breaking the basic trust of *physical possibility* customers place in their service. Missing these flights led to unexpected expenses, including a costly hotel stay, taxi rides, and expensive replacement flights to my original destination. Kiwi.com's lack of accountability for their false advertising and the sheer hassle of trying to resolve the situation has made it clear I will never use their services again. Their failure to provide even the most basic support or uphold their agreements is appalling. I would strongly advise others to avoid Kiwi.com!

Kiwi recommend to book a flight to Istanbul as a hidden city, airline did not allow as Booking destination was a hidden city and final destination was Luxembourg. Horrible experience.

All my bookings keep getting cancelled after accepting payment

Very bad experience with this app. I booked a very cheap flight over 2 stops - great! But at the airport wasn't allowed on the plane because India doesn't allow transit without visa. I had to book an alternative flight at the airport. That's a 100% fail on the first and second leg. The third leg was changed forward by the airline so we were unable to make it. Normally in such a case the airline will provide another flight. But I couldn't contact them - kiwi.com had to contact them on my behalf. Their helpful solution was for me to buy a brand new ticket. So I had to buy the entire trip again. No refund. Blame shifting between airlines and kiwi.com and a customer service AI providing no help. Never using this service again.

They canceled my flight, not once but twice. And I have to pay for the alternatives. While Kiwi as agent, they receive the refund from airlines but they’re not passing this to passengers. When I contact their customer service, the first guy promised me to send refund, and then the second person refused to obey whatever the first person said. Stay away from this company and only if you wanna to to pay extra while your intention is to save.

I had a trip disruption and excelente service from kiwi gave me credits to get a new flight

Almost every time I've flown with Kiwi, there is some miscommunication or error in the booking. And Kiwi takes very little responsibility for it, even if it's something you've paid for. Best to verify EVERYTHING with the airline when you check in. And book with a credit card that allows you to report if Kiwi doesn't fulfill their end of the agreement.